Privacy Policy
Effective date: 15 October 2026
This policy explains how Tackr Flow Inc, doing business as RepeatAce ("RepeatAce", "we", "us"), collects, uses and protects personal information.
1. Two roles
RepeatAce handles personal information in two distinct capacities, and this policy covers both.
As a business in our own right. We collect information about visitors to repeatace.com and about the businesses and individuals who hold RepeatAce accounts. We decide how that information is used, and this policy governs it directly.
On behalf of our customers. RepeatAce provides software to home-service contractors. When a contractor uses RepeatAce, we process information about that contractor's own customers on the contractor's instructions. The contractor decides what is collected and why. We act as a service provider and process that information only as needed to deliver the service.
If you are the customer of a contractor who uses RepeatAce and you wish to exercise rights over your information, contact that contractor directly. We will assist them in responding. You may also contact us at privacy@repeatace.com and we will route your request.
2. Information we collect
Information you provide. Name, business name, email address, mobile and landline telephone numbers, postal address, job title, and account credentials. For account holders we also collect billing information, which is processed by our payment provider and not stored by us.
Information collected automatically. IP address, browser type, device type, operating system, pages viewed, referring page, and dates and times of access. We use cookies and similar technologies for authentication, security and basic analytics.
Information from connected services. When an account holder connects a field service management system to RepeatAce, we receive records of completed jobs, customer names, contact details, service addresses, job descriptions and invoice amounts. This information belongs to the account holder and is processed on their behalf.
Messaging records. When messages are sent through the platform, we record the recipient, the content of the message, the time of sending, delivery status, consent status and the source of consent.
3. Mobile telephone numbers and text messaging
This section applies to every telephone number in our systems, whether it belongs to an account holder or to a contractor's customer.
We collect mobile telephone numbers when they are provided to us directly, when they are supplied by an account holder, and when they arrive from a connected field service management system.
We use mobile telephone numbers to send the messages described in our SMS Terms and Conditions, to send messages on behalf of account holders to their own customers where consent exists, and to respond to support requests.
We do not sell, rent, lease or otherwise transfer mobile telephone numbers to third parties for their own purposes. Mobile telephone numbers and text messaging consent are never shared with third parties or affiliates for their own marketing purposes. No mobile information is shared with third parties for marketing or promotional purposes of any kind.
Telephone numbers are shared only with the communications providers that deliver messages on our behalf, and only for that purpose.
We maintain records of consent and of opt-out requests. An opt-out applies immediately and across every messaging program associated with that number.
4. How we use information
We use personal information to provide, maintain and improve the RepeatAce platform; to create and administer accounts; to send the messages described above; to process payments; to provide customer support; to detect, investigate and prevent fraud, abuse and security incidents; to comply with legal obligations; and to communicate about the service.
We do not use information collected on behalf of an account holder for our own marketing purposes.
5. How we share information
We share personal information in the following circumstances and no others.
Service providers. We use third parties to operate the platform, including providers of hosting and database services, text message delivery, email delivery, reward fulfilment and payment processing. Each is bound by contract to use the information only to provide services to us.
Account holders. Information about a contractor's own customers is accessible to that contractor and to users they authorise.
Legal requirements. We may disclose information where required by law, regulation, legal process or governmental request, or where necessary to protect the rights, property or safety of RepeatAce, our customers or others.
Business transfers. If RepeatAce is involved in a merger, acquisition or sale of assets, personal information may be transferred. We will provide notice before personal information becomes subject to a different privacy policy.
We do not sell personal information.
6. Data retention
We retain personal information for as long as an account remains active and for as long afterwards as is necessary to comply with legal obligations, resolve disputes and enforce agreements.
Records of consent and of opt-out requests are retained for at least four years after the relevant communication, in order to demonstrate compliance with applicable law.
An account holder may request deletion of their data by contacting us. We will delete or anonymise it within a reasonable period, subject to the retention requirements above.
7. Security
We apply administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, database-level isolation between accounts, and audit logging of sensitive operations.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
You may opt out of text messages at any time by replying STOP to any message. You may opt out of marketing email by using the unsubscribe link in any such message. Service and transactional messages relating to an active account cannot be opted out of while the account remains active.
Depending on where you live, you may have the right to request access to the personal information we hold about you, to request correction or deletion of it, to request a copy in a portable format, to opt out of the sale or sharing of personal information, and to be free from discrimination for exercising these rights.
Residents of California have these rights under the California Consumer Privacy Act. RepeatAce does not sell or share personal information as those terms are defined under that Act.
To exercise a right, contact privacy@repeatace.com. We will verify your identity before responding and will reply within the period required by applicable law.
9. Children
The RepeatAce platform is intended for business use and is not directed to children under the age of thirteen. We do not knowingly collect personal information from children under thirteen. If we learn that we have done so, we will delete it.
10. International users
RepeatAce operates in the United States and stores information there. If you access the service from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection law may differ from that of your jurisdiction.
11. Changes to this policy
We may update this policy. The effective date above will be updated, and material changes will be notified to account holders by email or through the platform.
12. Contact
Tackr Flow Inc, doing business as RepeatAce
1985 Riviera Drive, Suite 103 PMB 153
Mount Pleasant, SC 29464
United States