The RepeatAce guarantee
More reviews, referrals and repeat work. Or you do not pay.
Each promise below applies once your account reaches its minimum. If we miss one, you get your subscription back for that period.
Why we guarantee results
RepeatAce has one job: to bring you more reviews, referrals and repeat work from the customers you already have. If it does not do that job, you should not pay for it.
We built RepeatAce after many conversations with contractors and home service owners about how they win work and what a tool like this has to deliver. Each guarantee is set at a level we expect every account to reach once it is up and running.
Every promise is measured from your own account, with a clear minimum and a clear refund. Everything that applies is written on this page.
The four guarantees
| Guarantee | What we promise | When it applies | Measured over |
|---|---|---|---|
| Setup | Live within 30 days of signup. | Once you add your card. | 30 days from signup |
| Reviews | At least 1 new review gained on your Google Business Profile for every 10 review requests delivered. | Once 30 review requests are delivered. | The 90 days after you go live |
| Referrals | At least 3 referral leads. | Once 60 referral invitations are delivered. | The 90 days after you go live |
| Return | Attributed revenue of at least 3 times the subscription you paid. | Once 30 jobs are completed. | The 120 days after you go live |
Setup
- What we promise
- Live within 30 days of signup.
- When it applies
- Once you add your card.
- How it is measured
- The days from signup to the day you go live.
- What you get if we miss it
- Your first month's subscription is refunded.
Reviews
- What we promise
- At least 1 new review gained on your Google Business Profile for every 10 review requests delivered.
- When it applies
- Once 30 review requests are delivered.
- How it is measured
- New reviews gained on your Google Business Profile, against the review requests delivered, over the 90 days after you go live.
- What you get if we miss it
- Your subscription fees for those 90 days are refunded.
Referrals
- What we promise
- At least 3 referral leads.
- When it applies
- Once 60 referral invitations are delivered.
- How it is measured
- Referral leads received in the 90 days after you go live.
- What you get if we miss it
- Your subscription fees for those 90 days are refunded.
Return
- What we promise
- Attributed revenue of at least 3 times the subscription you paid.
- When it applies
- Once 30 jobs are completed.
- How it is measured
- Attributed revenue against the subscription you paid, over the 120 days after you go live.
- What you get if we miss it
- Your subscription fees for those 120 days are refunded.
What every guarantee needs from your account
A guarantee is void if any of these does not hold during its period:
- Your account stays live and paid for the whole period.
- Jobber stays connected, or you keep recording jobs by hand, with no gap longer than 7 days.
- The program being measured stays switched on, and its review or referral link stays in its message.
- You meet the consent requirements in section 5 of our Terms of Service, and your texting registration details are submitted.
The first two conditions do not apply to the setup guarantee.
Each guarantee can be claimed once per account.
Full guarantee terms are in section 4 of our Terms of Service.
How a refund is paid
When a promise is missed and every condition held, the refund is the subscription fees you paid in the measured period. For the setup guarantee, it is your first month's subscription. We approve each refund after we confirm the result from your account's records, and it goes back to your card on file. On an annual plan, the subscription for the measured period is worked out at the annual price divided by 12 for each month.
If you paid no subscription in the period, there is nothing to refund.
Refunds under more than one guarantee never total more than the subscription fees you paid for any month.
What is never refunded
These are never refunded under any guarantee:
- The $150 setup fee
- Message overages
- Magnet packs
- Reward charges
The setup fee pays for costs we take on before your first message goes out. These include the fees to register your business for texting with US mobile carriers, a registration called A2P 10DLC that carriers require before they deliver your texts. The fee also covers the 50 magnets or stickers we ship to you. We pay these costs whether or not you stay, and we cannot get them back.
If a result looks wrong
If you believe a result or status shown in your account is wrong, email hello@repeatace.com. We will review the records and reply within 10 business days, sharing the figures we relied on.
Questions
- When does a guarantee start to count?
- Once its minimum is reached. Until then, it shows as not yet eligible, with your progress toward the minimum.
- Can I claim the same guarantee twice?
- No. Each guarantee can be claimed once per account.
- How is a refund worked out on an annual plan?
- The subscription for the measured period is worked out at the annual price divided by 12 for each month.
- Is a guarantee refund the same as a refund when I cancel?
- No. Guarantee refunds are separate. A monthly plan ends at the end of the paid month, with no partial refund. An annual plan is refunded in full if you cancel within 30 days of the annual charge; after that it runs to the end of the year and does not renew.